Frequently Asked Questions: all about party rentals

Jumptastic provides party rentals for a wide range of parties and events, ensuring that each occasion is infused with excitement and joy. Our offerings cater to:

Birthday Parties:

• • From themed bounce houses to inflatable slides, we bring fun to birthday celebrations of all ages.

Corporate Events:

• • Elevate your corporate gatherings with interactive games, team-building inflatables, and engaging activities.

School Carnivals:

• • Make school events memorable with a variety of inflatables, carnival games, and concessions that appeal to students and families.

Community Festivals:

• • Add flair to community festivals with our diverse selection of inflatables, ensuring a lively and entertaining atmosphere.

Church Functions:

• • Create a festive atmosphere for church events, picnics, or fundraisers with our range of inflatable options.

Family Reunions:

• • Bring families together with inflatables that entertain all age groups, making family reunions enjoyable for everyone.

Weddings and Receptions:

• • Make weddings memorable with unique inflatables and games that entertain guests during receptions or outdoor celebrations.

Holiday Parties:

• • Infuse holiday celebrations with fun and laughter by incorporating themed inflatables and interactive attractions.

Corporate Picnics:

• • Foster a relaxed and enjoyable environment at corporate picnics with inflatable games suitable for all ages.

Grand Openings and Promotions:

• • Attract attention and create buzz for grand openings or promotional events with eye-catching inflatables.

Neighborhood Block Parties:

• • Strengthen community bonds with inflatables and games that bring neighbors together for a day of fun.

Fundraising Events:

• • Boost fundraising efforts by offering an entertaining experience with our inflatable attractions.

Summer Camps:

• • Enhance the summer camp experience with a variety of inflatables and games that keep kids active and engaged.

Sports Events:

• • Amp up the excitement at sports events with inflatables that entertain both athletes and spectators.

Graduation Parties:

• • Celebrate academic achievements with inflatables that provide a festive and enjoyable atmosphere.

At Jumptastic, we understand that every event is unique. Our diverse range of party rentals ensures that we can tailor our offerings to fit the specific needs and themes of various parties and events. Whether it’s a small birthday gathering or a large community festival, we’re here to make your event truly Jumptastic!

To ensure availability and a seamless experience, we recommend placing your reservation with Jumptastic as early as possible. The ideal timeframe can vary based on factors such as the type of event, the season, and the specific items you’re interested in. Here are some general guidelines:

Peak Seasons:

• • During peak seasons, such as Spring and Summer when outdoor events are prevalent, it’s advisable to make your reservation well in advance—ideally, 4 to 6 weeks before your event date. This gives you the best options for your event. 

Weekend Events:

• • If your event falls on a weekend, especially Saturdays which tend to be our most popular days for parties, consider reserving your items at least 3 to 4 weeks ahead.

Large or Specialty Events:

• • For larger gatherings or events with specific requirements, such as corporate functions or community festivals, consider securing your rentals 6 to 8 weeks before ensuring you get exactly what you need.

Last-Minute Reservations:

• • While we strive to accommodate last-minute requests, especially for smaller items, it’s always best to reserve as early as possible to secure your preferred items and delivery times.

Off-Peak or Weekday Events:

• • If your event is during an off-peak season or on a weekday, you might have more flexibility. Still, it’s recommended to place your reservation at least 2 to 3 weeks in advance to guarantee availability.

Remember that placing your reservation early not only secures the items you want but also allows for smoother logistics and ensures that our team can provide you with the best possible service. However, don’t hesitate to reach out to Jumptastic even if your event is approaching soon; we’ll do our best to accommodate your needs and make your event truly Jumptastic!

Yes, Jumptastic can be set up in parks or other public locations, with a $100 park fee. We understand that many events take place in public spaces, and we’re well-equipped to handle the logistics. Here’s what you need to know:

Permitting:

• • Check with the local authorities or park management regarding any permitting requirements for inflatables or event setups in public spaces. Some parks may have specific regulations that need to be followed.

Electricity and Setup Area:

• • Ensure that the chosen location within the park has access to electricity if required for the inflatables. Additionally, confirm that the setup area meets the space requirements for the specific items you’ve chosen.

Delivery and Setup:

• • Our professional team will handle the delivery and setup of the inflatables. Coordinate with our staff to provide clear directions to the setup location within the park.

Duration of Rental:

• • Be mindful of any time restrictions or park regulations regarding the duration of your event. Some parks may have specific hours during which events are allowed. Sometimes gates can be closed at sundown making it not possible to retrieve our equipment. We will not pick up later in these locations. 

Weather Considerations:

• • Keep an eye on the weather forecast. In case of inclement weather, we may need to make adjustments to ensure the safety of participants and the equipment. 

Communication with Jumptastic:

• • When making your reservation, inform our team that your event will be in a public location. This allows us to provide you with specific guidance and ensure a smooth setup.

• • Notify our team of what building number (#), site, or gazebo it will be located at. 

Remember, Jumptastic is committed to making your event hassle-free, whether it’s in a park, community center, or any other public space. By coordinating with local authorities and keeping communication lines open, we’ll work together to create a Jumptastic experience in the heart of your community!

We understand that plans can change, and at Jumptastic, we aim to be flexible and accommodating. If you need to cancel or reschedule your event, here’s what you should know:

Cancellation Policy:

• • Early Notice: The more notice we receive, the better. If you need to cancel, please let us know as soon as possible. This allows us to manage our schedule and potentially assist other customers with new events.

• • Cancellation Fees: The latest time to cancel/reschedule your event is the day before delivery by 9AM. Your deposit will be rainchecked and held for future use. If cancellation is made after 9AM (the day before delivery), no rainchecks will be guaranteed. 

• • Weather-Related Cancellations: In the case of adverse weather conditions, we understand that safety comes first. We have flexible policies for weather-related cancellations, and we’ll work with you to find a suitable solution.

Rescheduling:

• • Advance Notice: If you need to reschedule your event, providing advance notice helps us make the necessary adjustments to our schedule and inventory.

• • Availability: We’ll do our best to accommodate your rescheduled date and time. However, availability is subject to our event calendar, so it’s advisable to reach out as early as possible.

Communication is Key:

• • Keep the lines of communication open. If there are changes to your plans, contact our team promptly so that we can assist you most effectively.

How to Contact Us:

• • For cancellations or rescheduling, contact our customer service team directly. You’ll find the contact information on your reservation confirmation or our website.

While we strive to be understanding of unforeseen circumstances, it’s essential to review the specific terms and conditions outlined in your agreement with Jumptastic. Our goal is to work collaboratively with you to ensure a positive and stress-free experience, even in the face of unexpected changes. Feel free to discuss any concerns or special circumstances with our team, and we’ll do our best to assist you.

For your convenience, we accept all major credit cards including Visa, Mastercard, Discover, and American Express. The billing address must be from the state of Georgia. All billing addresses outside the state will need additional verification and oftentimes will denied. We accept business checks only and they must clear our account 48 hours before your event or prior arrangements were made. We do not accept personal checks or cash payments. Our drivers do not carry cash or change. If you feel our drivers did an exceptional job and you would like to tip them, please do so privately with the driver. 

We do not offer multiple unit discounts as we often sell out of our most popular items. To keep our customer service and expectations as high as clients have come to expect, we offer delivery, the largest selection of equipment in Atlanta, and the best cancellation policy in the area. After clients work with Jumptastic once, they are clients for life. Thank you for renting with us.